Money transfers & apps
Incorrect exchange rate
Consumers have filed 200 complaints about this, 20 in the last 12 months (-31%), against 55 companies. The most complained-about is PayPal. Companies closed 16% of these with relief.
Companies with the most
All time.
By month
By state
Latest complaints about this
Your rights with payment apps & money transfer services
For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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