Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Money transfers & apps

Complaint 17986030 Citizens Bank

Explained
Product
Money transfer, virtual currency, or money service · Foreign currency exchange
From
Pennsylvania 18966
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Nov 3, 2025Complaint received
  2. Dec 12, 2025Sent to Citizens Bank (39 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with Citizens Bank?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See Citizens Bank's record

More Citizens Bank complaints about incorrect exchange rate

ReceivedAboutIssueStateAnswerOn time
May 3, 2026Money transfers & appsIncorrect exchange ratePAExplainedYes
Jul 24, 2025Money transfers & appsIncorrect exchange rate-ExplainedYes
Dec 6, 2024Money transfers & appsIncorrect exchange rateOHExplainedYes
Sep 24, 2024Money transfers & appsIncorrect exchange rateOHExplainedYes
Sep 28, 2018Money transfers & appsIncorrect exchange rateMAExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience