Complaint 11174854 Cathay Bank

Explained

Company: Cathay Bank
Product: Checking or savings account · Checking account
Issue: Closing an account
Detail: Can't close your account
From: New York 10021
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days

Dec 16, 2024Complaint received
Dec 16, 2024Sent to Cathay Bank
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Cathay Bank complaints about closing an account

Received	About	Issue	State	Answer	On time
Sep 2, 2025	Bank accounts	Closing an accountCompany closed your account	OR	Explained	Yes
Jun 21, 2024	Bank accounts	Closing an accountCan't close your account	CA	Explained	Yes
Nov 19, 2022	Bank accounts	Closing an accountFunds not received from closed account	CA	Explained	Yes
Jan 1, 2022	Bank accounts	Closing an accountFunds not received from closed account	NY	Money back	Yes
Feb 18, 2021	Bank accounts	Closing an accountFees charged for closing account	MD	Money back	Yes
Dec 4, 2019	Bank accounts	Closing an accountFunds not received from closed account	CA	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 4 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works