Bank · complaint record
Cathay Bank complaints
Consumers have filed 144 complaints about Cathay Bank since 2012, 23 of them in the last 12 months (+44% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 144
- Last 12 months
- 23
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #109 of 188
Since July 2012
+44% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 7, 2026
Most complained-about banks & credit unions
Cathay Bank complaints by month
The busiest month was February 2022 (7 complaints). Complaints in the last 12 months are up 44% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Cathay Bank answered all time
- Closed with monetary relief96.2%
- Closed with non-monetary relief10.7%
- Closed with explanation13493.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Cathay Bank complaints are about
Top Cathay Bank problems
Inside "Managing an account"
- Banking errors 16
- Deposits and withdrawals 15
- Problem accessing account 5
- Funds not handled or disbursed as instructed 4
- Problem with renewal 3
- Cashing a check 2
Where Cathay Bank complaints come from
Most complaints: California (83), New York (17), Washington (6), New Jersey (5), Massachusetts (4).
Cathay Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Cathay BankBank accounts | - | 23 | - |
Compare side by side: Cathay Bank vs Bancfirst · Cathay Bank vs Banner · Cathay Bank vs Customers Bancorp · Cathay Bank vs RBC Bank
What people say about Cathay Bank
All experiencesNo experiences with Cathay Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Cathay Bank complaints
Full logQuestions about Cathay Bank
How many complaints does Cathay Bank have?
Cathay Bank has 144 complaints on record since July 2012, including 23 in the last 12 months and 0 in the last 30 days. That makes it number 1,010 of every company by complaints this year.
Does Cathay Bank respond to complaints?
Yes. Cathay Bank answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Cathay Bank?
The most common problems are managing an account (49), trouble during payment process (13), problem with a lender or other company charging your account (6).
Is Cathay Bank legit?
Cathay Bank is a real company with a public complaint record: consumers have complained about it 144 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Cathay Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about Cathay Bank going up or down?
Up. There were 23 complaints in the last 12 months against 16 in the 12 before (+44%). See every month.
How do I file a complaint against Cathay Bank?
Complain to Cathay Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Cathay Bank complaints come from?
Most come from California (83), New York (17), Washington (6). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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