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Money transfers & apps

Complaint 11530959 Netspend

Explained
Company
Netspend
Product
Money transfer, virtual currency, or money service · Domestic (US) money transfer
From
California XXXXX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jan 16, 2025Complaint received
  2. Jan 16, 2025Sent to Netspend
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Netspend complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Oct 29, 2026Prepaid & gift cardsUnexpected or other feesWIExplainedYes
Oct 18, 2026Prepaid & gift cardsUnexpected or other feesNVExplainedYes
Oct 18, 2026Prepaid & gift cardsUnexpected or other feesLAExplainedYes
Oct 6, 2026Prepaid & gift cardsUnexpected or other feesWIExplainedYes
Sep 29, 2026Prepaid & gift cardsUnexpected or other feesINExplainedYes
Sep 25, 2026Prepaid & gift cardsUnexpected or other feesPAExplainedYes
Sep 24, 2026Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Sep 23, 2026Prepaid & gift cardsUnexpected or other feesALExplainedYes
Sep 5, 2026Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Sep 5, 2026Prepaid & gift cardsUnexpected or other feesVAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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