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Credit cards

Complaint 13534779 Ally Financial

Explained
Product
Credit card · General-purpose credit card or charge card
Detail
Problem during payment process
From
Texas 75023
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. May 15, 2025Complaint received
  2. May 15, 2025Sent to Ally Financial
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Ally Financial complaints about problem when making payments

ReceivedAboutIssueStateAnswerOn time
Sep 19, 2025Credit cardsProblem when making paymentsProblem during payment processNYExplainedYes
Sep 8, 2025Credit cardsProblem when making paymentsProblem during payment processNJExplainedYes
Aug 15, 2025Credit cardsProblem when making paymentsProblem during payment processMTExplainedYes
Jul 28, 2025Payday & personal loansProblem when making paymentsILExplainedYes
Jul 15, 2025Credit cardsProblem when making paymentsProblem during payment processMIExplainedYes
Jun 17, 2025Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueUTExplainedYes
Jun 2, 2025Payday & personal loansProblem when making paymentsCAExplainedYes
May 20, 2025Credit cardsProblem when making paymentsProblem during payment processAZExplainedYes
May 15, 2025Credit cardsProblem when making paymentsProblem during payment processPAMoney backYes
May 14, 2025Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueUTExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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