Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Prepaid & gift cards

Complaint 13731530 Synchrony

Explained
Company
Synchrony
Product
Prepaid card · General-purpose prepaid card
From
Florida 34987
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. May 27, 2025Complaint received
  2. May 28, 2025Sent to Synchrony (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with Synchrony?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See Synchrony's record

More Synchrony complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Aug 20, 2026Money transfers & appsUnexpected or other feesNCExplainedYes
Jun 10, 2026Prepaid & gift cardsUnexpected or other feesNCExplainedYes
Jan 28, 2026Prepaid & gift cardsUnexpected or other feesMSExplainedYes
Jan 9, 2026Prepaid & gift cardsUnexpected or other feesTNExplainedYes
Oct 20, 2025Money transfers & appsUnexpected or other feesTNExplainedYes
Oct 16, 2025Money transfers & appsUnexpected or other feesILMoney backYes
Jan 16, 2025Prepaid & gift cardsUnexpected or other feesTXExplainedYes
Oct 2, 2024Prepaid & gift cardsUnexpected or other feesNJMoney backYes
Sep 6, 2024Money transfers & appsUnexpected or other feesNYMoney backYes
Sep 4, 2024Money transfers & appsUnexpected or other feesCAMoney backYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience