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Prepaid & gift cards

Complaint 23055078 Synchrony

Explained
Company
Synchrony
Product
Prepaid card · General-purpose prepaid card
From
North Carolina 27278
Filed by
Web · Servicemember · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jun 10, 2026Complaint received
  2. Sep 1, 2026Sent to Synchrony (83 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Synchrony complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Aug 20, 2026Money transfers & appsUnexpected or other feesNCExplainedYes
Jan 28, 2026Prepaid & gift cardsUnexpected or other feesMSExplainedYes
Jan 9, 2026Prepaid & gift cardsUnexpected or other feesTNExplainedYes
Oct 20, 2025Money transfers & appsUnexpected or other feesTNExplainedYes
Oct 16, 2025Money transfers & appsUnexpected or other feesILMoney backYes
May 27, 2025Prepaid & gift cardsUnexpected or other feesFLExplainedYes
Jan 16, 2025Prepaid & gift cardsUnexpected or other feesTXExplainedYes
Oct 2, 2024Prepaid & gift cardsUnexpected or other feesNJMoney backYes
Sep 6, 2024Money transfers & appsUnexpected or other feesNYMoney backYes
Sep 4, 2024Money transfers & appsUnexpected or other feesCAMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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