Complaint 14470561 Customers Bancorp

Explained

Company: Customers Bancorp
Product: Payday loan, title loan, personal loan, or advance loan · Personal line of credit
Issue: Charged fees or interest you didn't expect
From: Texas 76123
Filed by: Web · Servicemember
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Jul 4, 2025Complaint received
Jul 4, 2025Sent to Customers Bancorp
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Customers Bancorp complaints about charged fees or interest you didn't expect

Received	About	Issue	State	Answer	On time
May 11, 2026	Payday & personal loans	Charged fees or interest you didn't expect	TX	Explained	Yes
Jan 28, 2026	Payday & personal loans	Charged fees or interest you didn't expect	PA	Explained	Yes
Nov 11, 2025	Payday & personal loans	Charged fees or interest you didn't expect	RI	Explained	Yes
Sep 18, 2025	Payday & personal loans	Charged fees or interest you didn't expect	MA	Money back	Yes
Dec 6, 2023	Payday & personal loans	Charged fees or interest you didn't expect	PA	Explained	Yes
May 4, 2023	Payday & personal loans	Charged fees or interest you didn't expect	NJ	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 16 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works