Payday & personal loans
Charged fees or interest you didn't expect
Consumers have filed 17,309 complaints about this, 4,382 in the last 12 months (+36%), against 880 companies. The most complained-about is Affirm. Companies closed 5% of these with relief.
Companies with the most
Last 12 months.
By month
By state
Latest complaints about this
Your rights with personal & payday lenders
You can revoke permission for a lender to take automatic payments from your account by telling the lender and your bank. Many states cap interest or ban payday loans altogether, and the Military Lending Act caps most loans to active-duty servicemembers and their families at 36% APR.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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