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Credit cards

Complaint 14540881 Encore Capital

Explained
Product
Credit card · Store credit card
Detail
You never received your bill or did not know a payment was due
From
Delaware 19904
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jul 9, 2025Complaint received
  2. Jul 9, 2025Sent to Encore Capital
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Encore Capital complaints about problem when making payments

ReceivedAboutIssueStateAnswerOn time
Oct 20, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueFLExplainedYes
May 28, 2026Credit cardsProblem when making paymentsProblem during payment processNYExplainedYes
Mar 18, 2026Credit cardsProblem when making paymentsProblem during payment processGAExplainedYes
Jun 12, 2025Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueKYExplainedYes
May 31, 2025Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was duePAFixedYes
May 20, 2025Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueOHExplainedYes
Jan 25, 2025Credit cardsProblem when making paymentsProblem during payment processARExplainedYes
Jan 10, 2025Credit cardsProblem when making paymentsProblem during payment processTXExplainedYes
Oct 28, 2024Credit cardsProblem when making paymentsProblem during payment processOKExplainedYes
Oct 21, 2024Credit cardsProblem when making paymentsProblem during payment processVAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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