Case file
Student loans
Complaint 1546748 SunTrust
Fixed- Product
- Student loan · Non-federal student loan
- Detail
- Received bad information about my loan
- Filed by
- Postal mail · Older American
- Company's answer
- Closed with non-monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company chooses not to provide a public response
- Sep 1, 2015Complaint received
- Sep 5, 2015Sent to SunTrust (4 days later)
- AnsweredClosed with non-monetary relief
Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.
More SunTrust complaints about dealing with my lender or servicer
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 3, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | GA | Explained | Yes |
| Feb 28, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | NJ | Fixed | Yes |
| Feb 15, 2017 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | CA | Explained | Yes |
| Feb 2, 2017 | Student loans | Dealing with my lender or servicerKeep getting calls about my loan | OH | Explained | Yes |
| Jan 7, 2017 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | CA | Explained | Yes |
| Jul 27, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | NJ | Explained | Yes |
| Jul 7, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | FL | Money back | Yes |
| May 11, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | MI | Explained | Yes |
| Apr 28, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | MO | Explained | Yes |
| Apr 27, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | CO | Explained | Yes |
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