Case file
Money transfers & apps
Complaint 15613641 Synchrony
Explained- Product
- Money transfer, virtual currency, or money service · Domestic (US) money transfer
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Aug 29, 2025Complaint received
- Aug 29, 2025Sent to Synchrony
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Synchrony complaints about money was not available when promised
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 24, 2026 | Money transfers & apps | Money was not available when promised | VI | In progress | Yes |
| Jun 15, 2026 | Crypto | Money was not available when promised | HI | Money back | Yes |
| May 28, 2026 | Money transfers & apps | Money was not available when promised | NH | Explained | Yes |
| May 20, 2026 | Money transfers & apps | Money was not available when promised | WA | Explained | Yes |
| Apr 25, 2026 | Money transfers & apps | Money was not available when promised | RI | Explained | Yes |
| Oct 3, 2025 | Money transfers & apps | Money was not available when promised | IN | Explained | Yes |
| Aug 21, 2025 | Money transfers & apps | Money was not available when promised | NJ | Explained | Yes |
| Aug 7, 2025 | Money transfers & apps | Money was not available when promised | OK | Explained | Yes |
| May 1, 2025 | Money transfers & apps | Money was not available when promised | PA | Explained | Yes |
| Mar 24, 2025 | Crypto | Money was not available when promised | IL | Explained | Yes |
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