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Mortgages

Complaint 15801934 Citibank

Explained
Company
Citibank
Product
Mortgage · Conventional home mortgage
Detail
Lien release
From
Illinois 60612
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Sep 8, 2025Complaint received
  2. Oct 17, 2025Sent to Citibank (39 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Sep 2, 2026MortgagesTrouble during payment processPayment processNYExplainedYes
Aug 24, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyNYExplainedYes
Aug 17, 2026MortgagesTrouble during payment processPaying off the loanPAExplainedYes
Aug 8, 2026MortgagesTrouble during payment processPaying off the loanNYExplainedYes
Jul 9, 2026MortgagesTrouble during payment processPaying off the loanILFixedYes
Jul 2, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanPAExplainedYes
Jun 3, 2026MortgagesTrouble during payment processPayment processVAExplainedYes
May 4, 2026MortgagesTrouble during payment processPayment processCTExplainedYes
May 4, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCOExplainedYes
Apr 3, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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