Complaint 1615016 MRS BPO

Explained

Company: MRS BPO
Product: Student loan · Non-federal student loan
Issue: Dealing with my lender or servicer
Detail: Having problems with customer service
From: Ohio 458XX
Filed by: Web · Servicemember
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company believes it acted appropriately as authorized by contract or law

Oct 20, 2015Complaint received
Nov 30, 2015Sent to MRS BPO (41 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More MRS BPO complaints about dealing with my lender or servicer

Received	About	Issue	State	Answer	On time
Apr 18, 2016	Student loans	Dealing with my lender or servicerKeep getting calls about my loan	DC	Explained	Yes
Nov 19, 2015	Student loans	Dealing with my lender or servicerTrouble with how payments are handled	VA	Explained	Yes
Apr 21, 2015	Student loans	Dealing with my lender or servicerKeep getting calls about my loan	IN	Explained	Yes
Aug 29, 2014	Student loans	Dealing with my lender or servicerKeep getting calls about my loan	KY	Explained	Yes
May 17, 2014	Student loans	Dealing with my lender or servicerHaving problems with customer service	NJ	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 6 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works