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Mortgages

Complaint 16551200 USAA

Explained
Company
USAA
Product
Mortgage · VA mortgage
Detail
Changes in loan terms during or after closing
From
Virginia 23185
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 13, 2025Complaint received
  2. Oct 13, 2025Sent to USAA
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More USAA complaints about closing on a mortgage

ReceivedAboutIssueStateAnswerOn time
Feb 11, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresDEExplainedYes
Aug 24, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresNMExplainedYes
May 19, 2025MortgagesClosing on a mortgageDelays with the closing processTXExplainedYes
Apr 28, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingWAExplainedYes
Jan 7, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingVAExplainedYes
Oct 21, 2024MortgagesClosing on a mortgageClosing disclosure or other related disclosuresSDExplainedYes
Sep 16, 2024MortgagesClosing on a mortgageClosing disclosure or other related disclosuresCOExplainedYes
Sep 7, 2024MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingGAExplainedYes
Aug 6, 2024MortgagesClosing on a mortgageClosing disclosure or other related disclosuresPAExplainedYes
Apr 22, 2024MortgagesClosing on a mortgageChanges in loan terms during or after closingAZExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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