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Mortgages

Complaint 16722666 Upstart

Explained
Company
Upstart
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Confusing or misleading advertising or marketing
From
South Carolina 29609
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 21, 2025Complaint received
  2. Nov 4, 2025Sent to Upstart (14 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Upstart complaints about applying for a mortgage or refinancing an existing mortgage

ReceivedAboutIssueStateAnswerOn time
Jan 25, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsKSExplainedYes
Jul 12, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processCTExplainedYes
Jul 7, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processAZExplainedYes
Jun 10, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsNJExplainedYes
Jan 22, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processMDExplainedYes
Feb 16, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsMIExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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