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Auto loans & leases

Complaint 16929579 CarMax

Money back
Company
CarMax
Product
Vehicle loan or lease · Loan
Detail
Denied request to lower payments
From
Virginia 24540
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
  1. Oct 30, 2025Complaint received
  2. Nov 19, 2025Sent to CarMax (20 days later)
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More CarMax complaints about struggling to pay your loan

ReceivedAboutIssueStateAnswerOn time
Aug 16, 2026Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsAKExplainedYes
Aug 9, 2026Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsALExplainedYes
May 20, 2026Payday & personal loansStruggling to pay your loanFLExplainedYes
Mar 4, 2026Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsCTExplainedYes
Feb 7, 2026Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsALExplainedYes
Jan 22, 2026Auto loans & leasesStruggling to pay your loanProblem after you declared or threatened to declare bankruptcyGAExplainedYes
Dec 22, 2025Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsINFixedYes
Oct 29, 2025Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsILExplainedYes
Sep 18, 2025Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsGAExplainedYes
Sep 3, 2025Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsMDExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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