Case file
Auto loans & leases
Complaint 19325884 CarMax
Explained- Product
- Vehicle loan or lease · Lease
- Detail
- Denied request to lower payments
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Feb 7, 2026Complaint received
- Feb 7, 2026Sent to CarMax
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More CarMax complaints about struggling to pay your loan
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 16, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | AK | Explained | Yes |
| Aug 9, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | AL | Explained | Yes |
| May 20, 2026 | Payday & personal loans | Struggling to pay your loan | FL | Explained | Yes |
| Mar 4, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | CT | Explained | Yes |
| Jan 22, 2026 | Auto loans & leases | Struggling to pay your loanProblem after you declared or threatened to declare bankruptcy | GA | Explained | Yes |
| Dec 22, 2025 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | IN | Fixed | Yes |
| Oct 30, 2025 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | VA | Money back | Yes |
| Oct 29, 2025 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | IL | Explained | Yes |
| Sep 18, 2025 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | GA | Explained | Yes |
| Sep 3, 2025 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | MD | Explained | Yes |
Discuss this complaint
No comments yet. Start the conversation - questions are welcome too.