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Case file

Student loans

Complaint 17149802 AES / PHEAA

Explained
Product
Student loan · Federal student loan servicing
Detail
Billing dispute for services
From
North Carolina 27612
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Nov 10, 2025Complaint received
  2. Nov 10, 2025Sent to AES / PHEAA
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More AES / PHEAA complaints about credit monitoring or identity theft protection services

ReceivedAboutIssueStateAnswerOn time
Jul 9, 2026Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesCOExplainedYes
Jul 9, 2025Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesVAExplainedYes
Jun 1, 2025Student loansCredit monitoring or identity theft protection servicesBilling dispute for servicesHIExplainedYes
May 2, 2025Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesOHExplainedYes
Jan 7, 2025Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesOHFixedYes
Aug 16, 2024Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesFLExplainedYes
Jun 26, 2024Student loansCredit monitoring or identity theft protection servicesBilling dispute for servicesNCExplainedYes
Nov 21, 2023Credit reportingCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceWIExplainedYes
Oct 1, 2023Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesNCExplainedYes
Mar 25, 2023Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesVAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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