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Money transfers & apps

Complaint 17238675 FIS

Explained
Product
Money transfer, virtual currency, or money service · Money order, traveler's check or cashier's check
From
South Carolina 29576
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Nov 13, 2025Complaint received
  2. Nov 13, 2025Sent to FIS
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More FIS complaints about problem with customer service

ReceivedAboutIssueStateAnswerOn time
Mar 19, 2026Money transfers & appsProblem with customer serviceCAExplainedYes
Aug 26, 2025Money transfers & appsProblem with customer serviceNJExplainedYes
Aug 15, 2025Money transfers & appsProblem with customer serviceFLExplainedYes
Oct 31, 2023Debt relief & credit repairProblem with customer serviceIAExplainedYes
Oct 31, 2023Debt relief & credit repairProblem with customer serviceSCExplainedYes
Feb 2, 2023Debt relief & credit repairProblem with customer serviceCOExplainedYes
May 29, 2022Money transfers & appsProblem with customer serviceTXExplainedYes
Aug 27, 2019Money transfers & appsProblem with customer serviceCAExplainedYes
Aug 27, 2018Money transfers & appsProblem with customer serviceCAExplainedYes
Jun 27, 2018Money transfers & appsProblem with customer serviceIDExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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