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Prepaid & gift cards

Complaint 17288065 Citibank

Money back
Company
Citibank
Product
Prepaid card · Gift card
Detail
Trouble using the card to spend money in a store or online
From
California 91201
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Nov 18, 2025Complaint received
  2. Nov 18, 2025Sent to Citibank
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Citibank complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Sep 15, 2026Prepaid & gift cardsTrouble using the cardProblem with direct depositMIExplainedYes
Jul 22, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAMoney backYes
Jul 1, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAMoney backYes
May 28, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNJMoney backYes
Mar 24, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes
Jan 22, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMIExplainedYes
Dec 16, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes
Dec 15, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineVAMoney backYes
Nov 8, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineOHExplainedYes
Oct 16, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineGAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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