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Prepaid & gift cards

Complaint 18928663 Citibank

Explained
Company
Citibank
Product
Prepaid card · Gift card
Detail
Trouble using the card to spend money in a store or online
From
Michigan 481XX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jan 22, 2026Complaint received
  2. Jan 22, 2026Sent to Citibank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Sep 15, 2026Prepaid & gift cardsTrouble using the cardProblem with direct depositMIExplainedYes
Jul 22, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAMoney backYes
Jul 1, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAMoney backYes
May 28, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNJMoney backYes
Mar 24, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes
Dec 16, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes
Dec 15, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineVAMoney backYes
Nov 18, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAMoney backYes
Nov 8, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineOHExplainedYes
Oct 16, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineGAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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