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Student loans

Complaint 17353298 Stratus Financial

Explained
Product
Student loan · Private student loan
Detail
Don't agree with the fees charged
From
Colorado 808XX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Nov 20, 2025Complaint received
  2. Nov 20, 2025Sent to Stratus Financial
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Stratus Financial complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLNo timely replyNo
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLNo timely replyNo
Oct 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLNo timely replyNo
Sep 14, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsFLNo timely replyNo
Aug 30, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledGANo timely replyNo
Aug 10, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCANo timely replyNo
Apr 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Feb 18, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNYExplainedYes
Feb 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedNo
Jan 13, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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