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Complaint log

Stratus Financial complaint log

The newest complaints about Stratus Financial, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLNo timely replyNo
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLNo timely replyNo
Oct 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLNo timely replyNo
Oct 16, 2026Student loansGetting a loanLoan opened without my consent or knowledgePRNo timely replyNo
Sep 14, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsFLNo timely replyNo
Aug 30, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledGANo timely replyNo
Aug 10, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCANo timely replyNo
Jul 23, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCANo timely replyNo
Jul 6, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeCAExplainedNo
Apr 30, 2026Payday & personal loansCharged fees or interest you didn't expectUTExplainedNo
Apr 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Mar 16, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMIExplainedYes
Feb 18, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNYExplainedYes
Feb 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedNo
Jan 20, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsMAExplainedYes
Jan 15, 2026Payday & personal loansCharged fees or interest you didn't expectPRExplainedYes
Jan 14, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Jan 13, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAExplainedYes
Jan 7, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Dec 10, 2025Credit reportingIncorrect information on your reportAccount status incorrectPAExplainedYes
Nov 26, 2025Payday & personal loansStruggling to pay your loanGAExplainedYes
Nov 25, 2025Debt collectionTook or threatened to take negative or legal actionSued you without properly notifying you of lawsuitCAExplainedYes
Nov 20, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedCOExplainedYes
Nov 15, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Oct 28, 2025Student loansDealing with your lender or servicerReceived bad information about your loanNYExplainedYes
Oct 4, 2025Payday & personal loansCharged fees or interest you didn't expectTXExplainedYes
Sep 29, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedYes
Sep 9, 2025Credit reportingIncorrect information on your reportAccount status incorrectLAExplainedYes
Aug 21, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedYes
Jul 27, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Jun 3, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Apr 30, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanCAExplainedYes
Mar 6, 2025Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Nov 29, 2024Student loansIssue with income share agreementPayment issuesCAExplainedYes
Nov 7, 2024Student loansUnable to get your credit report or credit scoreOther problem getting your report or credit scoreCAExplainedYes
Nov 3, 2024Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsTXExplainedYes
Sep 20, 2024Student loansDealing with your lender or servicerReceived bad information about your loanUTExplainedYes
May 29, 2024Student loansUnable to get your credit report or credit scoreOther problem getting your report or credit scoreCAExplainedYes
Apr 1, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledAZExplainedYes
Mar 18, 2024Student loansDealing with your lender or servicerDon't agree with the fees chargedCAExplainedYes
Dec 6, 2023Student loansDealing with your lender or servicerDon't agree with the fees chargedMOExplainedNo
May 23, 2022Payday & personal loansGetting a line of creditNVExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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