Loan servicer · complaint record
Stratus Financial complaints
Filed under Stratus Financial LLC
Consumers have filed 42 complaints about Stratus Financial since 2022, 23 of them in the last 12 months (+109% on the year before). It answered 52.2% on time and closed 0% with relief for the customer. The most common problem is dealing with your lender or servicer. It is the 19th most complained-about of 47 student loan servicers this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 42
- Last 12 months
- 23
- Answered on time
- 52.2%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #19 of 47
Since May 2022
+109% vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Oct 28, 2026
Most complained-about student loan servicers
Stratus Financial complaints by month
The busiest month was January 2026 (5 complaints). Complaints in the last 12 months are up 109% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Stratus Financial answered all time
- Closed with explanation3481%
- Untimely response819%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Stratus Financial complaints are about
Top Stratus Financial problems
Inside "Dealing with your lender or servicer"
- Trouble with how payments are being handled 8
- Received bad information about your loan 7
- Don't agree with the fees charged 5
- Need information about your loan balance or loan terms 4
Where Stratus Financial complaints come from
Most complaints: California (10), Florida (9), Pennsylvania (4), New York (3), Georgia (3).
Stratus Financial compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Stratus FinancialStudent loans | - | 23 | - |
Compare side by side: Stratus Financial vs Earnest · Stratus Financial vs College Ave Student Loan Servicing · Stratus Financial vs Meritize Financial · Stratus Financial vs LendKey Technologies
What people say about Stratus Financial
All experiencesNo experiences with Stratus Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Stratus Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Oct 28, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Oct 23, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Oct 16, 2026 | Student loans | Getting a loanLoan opened without my consent or knowledge | No timely reply |
| Sep 14, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | No timely reply |
| Aug 30, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Aug 10, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Jul 23, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | No timely reply |
| Jul 6, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Apr 30, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Apr 28, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 16, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
Questions about Stratus Financial
How many complaints does Stratus Financial have?
Stratus Financial has 42 complaints on record since May 2022, including 23 in the last 12 months and 3 in the last 30 days. That makes it number 1,010 of every company by complaints this year.
Does Stratus Financial respond to complaints?
Yes. Stratus Financial answered 52.2% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Stratus Financial?
The most common problems are dealing with your lender or servicer (24), problem with a company's investigation into an existing problem (3), incorrect information on your report (3).
Is Stratus Financial legit?
Stratus Financial is a real company with a public complaint record: consumers have complained about it 42 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Stratus Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about Stratus Financial going up or down?
Up. There were 23 complaints in the last 12 months against 11 in the 12 before (+109%). See every month.
How do I file a complaint against Stratus Financial?
Complain to Stratus Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Stratus Financial complaints come from?
Most come from California (10), Florida (9), Pennsylvania (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Stratus Financial
No comments yet. Start the conversation - questions are welcome too.