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Student loans

Complaint 17633094 FirstKey

Explained
Company
FirstKey
Product
Student loan · Private student loan
Detail
Trouble with how payments are being handled
From
California 920XX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Dec 1, 2025Complaint received
  2. Dec 1, 2025Sent to FirstKey
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More FirstKey complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Feb 4, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Apr 20, 2023Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Jul 19, 2021Student loansDealing with your lender or servicerProblem with customer serviceNJExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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