Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme

Complaint log

FirstKey complaint log

The newest complaints about FirstKey, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 14, 2026MortgagesStruggling to pay mortgageForeclosureNYExplainedYes
Mar 23, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNYExplainedYes
Mar 19, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountILExplainedYes
Mar 4, 2026Debt collectionTook or threatened to take negative or legal actionSued you in a state where you do not live or did not sign for the debtNYExplainedYes
Feb 24, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNYExplainedYes
Feb 4, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Jan 12, 2026Credit reportingIncorrect information on your reportPublic record information inaccurateGAExplainedYes
Jan 2, 2026Student loansGetting a loanChanges in terms mid-deal or after closingGAExplainedYes
Dec 10, 2025Credit reportingIncorrect information on your reportAccount status incorrectTNExplainedYes
Dec 1, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Oct 17, 2025MortgagesTrouble during payment processPayment processCTExplainedYes
Feb 18, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedFLExplainedYes
Jul 26, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMNExplainedYes
Jul 10, 2024MortgagesTrouble during payment processPayment processMNExplainedYes
Jan 9, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processMNExplainedYes
Dec 8, 2023MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosurePAExplainedYes
Apr 20, 2023Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Feb 3, 2023MortgagesTrouble during payment processFLExplainedYes
Jan 18, 2023MortgagesTrouble during payment processKYExplainedYes
Jan 10, 2023MortgagesStruggling to pay mortgageKYExplainedYes
Dec 19, 2021Credit reportingIncorrect information on your reportOld information reappears or never goes awayCAExplainedYes
Jul 19, 2021Student loansDealing with your lender or servicerProblem with customer serviceNJExplainedYes
Nov 30, 2018MortgagesTrouble during payment processCAExplainedYes
Feb 2, 2018Debt collectionWritten notification about debtDidn't receive notice of right to disputeFLExplainedYes
Sep 11, 2017MortgagesTrouble during payment processILExplainedYes
Jul 2, 2017MortgagesTrouble during payment processCAExplainedYes
Feb 28, 2017MortgagesLoan servicing, payments, escrow accountNCClosedNo
Oct 24, 2016MortgagesLoan servicing, payments, escrow accountCAMoney backNo
Sep 6, 2016MortgagesOtherMIClosedYes
Apr 6, 2016MortgagesLoan servicing, payments, escrow accountCAMoney backYes
Mar 23, 2016MortgagesLoan modification,collection,foreclosureCAFixedYes
Mar 23, 2016MortgagesLoan servicing, payments, escrow accountFLFixedYes
Jan 31, 2016MortgagesLoan servicing, payments, escrow accountCAExplainedYes
Jan 20, 2016MortgagesLoan servicing, payments, escrow accountCAExplainedYes
Jan 14, 2016MortgagesLoan servicing, payments, escrow accountORMoney backNo
Dec 8, 2015MortgagesLoan servicing, payments, escrow accountMDExplainedYes
Oct 23, 2015MortgagesLoan servicing, payments, escrow accountCAExplainedYes
Oct 15, 2015MortgagesLoan servicing, payments, escrow accountMAExplainedYes
Jun 15, 2015MortgagesLoan servicing, payments, escrow accountCAFixedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience