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Student loans

Complaint 6868502 FirstKey

Explained
Company
FirstKey
Product
Student loan · Private student loan
Detail
Trouble with how payments are being handled
From
California 92551
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Apr 20, 2023Complaint received
  2. Apr 20, 2023Sent to FirstKey
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More FirstKey complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Feb 4, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Dec 1, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Jul 19, 2021Student loansDealing with your lender or servicerProblem with customer serviceNJExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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