Debt collector · complaint record
FirstKey complaints
Filed under FirstKey Holdings, LLC
Consumers have filed 39 complaints about FirstKey since 2015, 10 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 39
- Last 12 months
- 10
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #727 of 1,963
Since June 2015
new vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Oct 14, 2026
Most complained-about debt collectors
FirstKey complaints by month
The busiest month was January 2016 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How FirstKey answered all time
- Closed with monetary relief37.7%
- Closed with non-monetary relief37.7%
- Closed with explanation3179.5%
- Closed25.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What FirstKey complaints are about
Top FirstKey problems
Where FirstKey complaints come from
Most complaints: California (12), New York (4), Florida (4), Minnesota (3), Georgia (2).
FirstKey compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Green SquareDebt collection | 10 | 25 | F |
| 2 | EMoneyUSADebt collection | 53 | 25 | C |
| 3 | Mullooly Jeffrey Rooney & FlynnDebt collection | 56 | 25 | C |
| 4 | Credit World ServicesDebt collection | 47 | 25 | D |
| 5 | Keynote ConsultingDebt collection | 10 | 25 | F |
| 6 | Augusta Collection AgencyDebt collection | 10 | 25 | F |
| 7 | Advance Bureau of CollectionsDebt collection | 19 | 25 | F |
| 8 | FirstKeyDebt collection | - | 10 | - |
Compare side by side: FirstKey vs Green Square · FirstKey vs EMoneyUSA · FirstKey vs Mullooly Jeffrey Rooney & Flynn · FirstKey vs Credit World Services
What people say about FirstKey
All experiencesNo experiences with FirstKey yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest FirstKey complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 14, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Mar 23, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Mar 19, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Mar 4, 2026 | Debt collection | Took or threatened to take negative or legal actionSued you in a state where you do not live or did not sign for the debt | Explained |
| Feb 24, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Feb 4, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jan 12, 2026 | Credit reporting | Incorrect information on your reportPublic record information inaccurate | Explained |
| Jan 2, 2026 | Student loans | Getting a loanChanges in terms mid-deal or after closing | Explained |
| Dec 10, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Dec 1, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 17, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 18, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
Questions about FirstKey
How many complaints does FirstKey have?
FirstKey has 39 complaints on record since June 2015, including 10 in the last 12 months and 0 in the last 30 days. That makes it number 1,447 of every company by complaints this year.
Does FirstKey respond to complaints?
Yes. FirstKey answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with FirstKey?
The most common problems are dealing with your lender or servicer (4), incorrect information on your report (3), attempts to collect debt not owed (2).
Is FirstKey legit?
FirstKey is a real company with a public complaint record: consumers have complained about it 39 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is FirstKey legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against FirstKey?
Complain to FirstKey in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most FirstKey complaints come from?
Most come from California (12), New York (4), Florida (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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