Complaint 1786615 Citibank

Explained

Company: Citibank
Product: Prepaid card · Other special purpose card
Issue: Overdraft, savings or rewards features
From: Texas 78223
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Feb 12, 2016Complaint received
Mar 21, 2016Sent to Citibank (38 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about overdraft, savings or rewards features

Received	About	Issue	State	Answer	On time
Sep 30, 2016	Prepaid & gift cards	Overdraft, savings or rewards features	UT	Explained	Yes
May 20, 2016	Prepaid & gift cards	Overdraft, savings or rewards features	FL	Money back	Yes
Mar 17, 2016	Prepaid & gift cards	Overdraft, savings or rewards features	CA	Explained	Yes
Nov 24, 2014	Prepaid & gift cards	Overdraft, savings or rewards features	FL	Money back	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 6 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works