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Prepaid & gift cards

Complaint 1838125 Citibank

Explained
Company
Citibank
Product
Prepaid card · ID prepaid card
From
California 92111
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Mar 17, 2016Complaint received
  2. Mar 21, 2016Sent to Citibank (4 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about overdraft, savings or rewards features

ReceivedAboutIssueStateAnswerOn time
Sep 30, 2016Prepaid & gift cardsOverdraft, savings or rewards featuresUTExplainedYes
May 20, 2016Prepaid & gift cardsOverdraft, savings or rewards featuresFLMoney backYes
Feb 12, 2016Prepaid & gift cardsOverdraft, savings or rewards featuresTXExplainedYes
Nov 24, 2014Prepaid & gift cardsOverdraft, savings or rewards featuresFLMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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