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Case file

Bank accounts

Complaint 18005374 Novo Platform

Explained
Product
Checking or savings account · Checking account
Detail
Transaction was not authorized
From
New York 10005
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Nov 28, 2025Complaint received
  2. Nov 28, 2025Sent to Novo Platform
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Novo Platform complaints about problem with a lender or other company charging your account

ReceivedAboutIssueStateAnswerOn time
Sep 1, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedCTExplainedYes
Aug 21, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedGAExplainedYes
Jun 26, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedKSExplainedYes
May 22, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
May 19, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedORExplainedYes
Mar 10, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedIAExplainedNo
Jan 20, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedPAExplainedNo
Nov 25, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedFLExplainedYes
Nov 25, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedNo
Aug 7, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedKYExplainedNo

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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