Bank · complaint record
Novo Platform complaints
Filed under Novo Platform Inc.
Consumers have filed 158 complaints about Novo Platform since 2024, 58 of them in the last 12 months (-19% on the year before). It answered 51.7% on time and closed 2% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Poor response record. How it works
- Complaints on record
- 158
- Last 12 months
- 58
- Answered on time
- 51.7%
- Closed with relief
- 2%
- Last 30 days
- 1
- Rank
- #76 of 188
Since April 2024
-19% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 29, 2026
Most complained-about banks & credit unions
Novo Platform complaints by month
The busiest month was August 2025 (12 complaints). Complaints in the last 12 months are down 19% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Novo Platform answered last 12 months
- Closed with monetary relief11.7%
- Closed with explanation5594.8%
- Untimely response23.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4551.7% on time
- Relief for customers2/401.8% closed with relief
- Complaint trend15/15-19% vs last year
What Novo Platform complaints are about
Top Novo Platform problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 28
- Problem using a debit or ATM card 23
- Problem accessing account 12
- Banking errors 10
- Problem making or receiving payments 9
- Funds not handled or disbursed as instructed 8
Where Novo Platform complaints come from
Most complaints: Texas (24), California (21), Florida (11), Ohio (9), Georgia (7).
Novo Platform compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Cadence BankBank accounts | 93 | 62 | A |
| 2 | NBT BancorpBank accounts | 72 | 61 | B |
| 3 | Prosperity BancsharesBank accounts | 65 | 59 | B |
| 4 | Novo PlatformBank accounts | 17 | 58 | F |
| 5 | Bank of HawaiiBank accounts | 49 | 57 | D |
| 6 | Idaho Central Credit UnionBank accounts | 64 | 56 | C |
| 7 | First HawaiianBank accounts | 66 | 53 | B |
| 8 | Dollar Mutual BancorpBank accounts | 59 | 51 | C |
Compare side by side: Novo Platform vs Cadence Bank · Novo Platform vs NBT Bancorp · Novo Platform vs Prosperity Bancshares · Novo Platform vs Bank of Hawaii
What people say about Novo Platform
All experiencesNo experiences with Novo Platform yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Novo Platform complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Sep 21, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Sep 14, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 6, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 4, 2026 | Money transfers & apps | Unauthorized transactions or other transaction problem | No timely reply |
| Sep 3, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 1, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Aug 30, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Aug 28, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Aug 21, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Aug 7, 2026 | Money transfers & apps | Fraud or scam | No timely reply |
| Jul 20, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
Questions about Novo Platform
How many complaints does Novo Platform have?
Novo Platform has 158 complaints on record since April 2024, including 58 in the last 12 months and 1 in the last 30 days. That makes it number 629 of every company by complaints this year.
Does Novo Platform respond to complaints?
Yes. Novo Platform answered 51.7% of its complaints on time (within 15 days) and closed 2% with relief - money back or a fix; 1.8% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 17/100 (grade F).
What do people complain about most with Novo Platform?
The most common problems are managing an account (91), opening an account (19), problem with a lender or other company charging your account (18).
Is Novo Platform legit?
Novo Platform is a real company with a public complaint record: consumers have complained about it 158 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Novo Platform legit? for the signals, red flags and how to protect yourself.
Are complaints about Novo Platform going up or down?
Down. There were 58 complaints in the last 12 months against 72 in the 12 before (-19%). See every month.
How do I file a complaint against Novo Platform?
Complain to Novo Platform in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Novo Platform complaints come from?
Most come from Texas (24), California (21), Florida (11). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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