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Mortgages

Complaint 18005746 Cornerstone First Mortgage

Explained
Product
Mortgage · VA mortgage
Detail
Trying to communicate with the company to fix an issue with the application process
From
Texas 77433
Filed by
Web · Servicemember · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes the complaint is the result of a misunderstanding
  1. Dec 12, 2025Complaint received
  2. Feb 2, 2026Sent to Cornerstone First Mortgage (52 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Cornerstone First Mortgage complaints about applying for a mortgage or refinancing an existing mortgage

ReceivedAboutIssueStateAnswerOn time
Oct 9, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processNJIn progressYes
Jun 7, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingILExplainedYes
Apr 28, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processTXExplainedNo
Dec 31, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processFLExplainedYes
Dec 15, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processGAExplainedYes
Aug 15, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processOHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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