Mortgage company · complaint record
Cornerstone First Mortgage complaints
Filed under Cornerstone First Mortgage, Inc.
Consumers have filed 28 complaints about Cornerstone First Mortgage since 2022, 16 of them in the last 12 months. It answered 93.8% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 28
- Last 12 months
- 16
- Answered on time
- 93.8%
- Closed with relief
- 0%
- Last 30 days
- 4
- Rank
- #101 of 595
Since July 2022
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 29, 2026
Most complained-about mortgage lenders & servicers
Cornerstone First Mortgage complaints by month
The busiest month was October 2026 (6 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Cornerstone First Mortgage answered all time
- Closed with monetary relief13.6%
- Closed with explanation2175%
- In progress621.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Cornerstone First Mortgage complaints are about
Top Cornerstone First Mortgage problems
Inside "Closing on a mortgage"
- Delays with the closing process 5
- Changes in loan terms during or after closing 4
- Trying to communicate with the company to fix an issue with the loan closing 2
- Closing disclosure or other related disclosures 2
- Fees or costs after closing 1
Where Cornerstone First Mortgage complaints come from
Most complaints: Florida (4), California (4), Washington (3), Texas (3), Georgia (3).
Cornerstone First Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Cornerstone First MortgageMortgages | - | 16 | - |
Compare side by side: Cornerstone First Mortgage vs Midwest Loan Services · Cornerstone First Mortgage vs Truhome Solutions · Cornerstone First Mortgage vs NEXA Mortgage · Cornerstone First Mortgage vs Hilltop
What people say about Cornerstone First Mortgage
All experiencesNo experiences with Cornerstone First Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Cornerstone First Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | In progress |
| Oct 27, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | In progress |
| Oct 27, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | In progress |
| Oct 24, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | In progress |
| Oct 9, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | In progress |
| Oct 8, 2026 | Debt collection | Written notification about debtNotification didn't disclose it was an attempt to collect a debt | In progress |
| Jun 7, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| May 18, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Apr 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Apr 3, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Apr 1, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Mar 12, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
Questions about Cornerstone First Mortgage
How many complaints does Cornerstone First Mortgage have?
Cornerstone First Mortgage has 28 complaints on record since July 2022, including 16 in the last 12 months and 4 in the last 30 days. That makes it number 1,202 of every company by complaints this year.
Does Cornerstone First Mortgage respond to complaints?
Yes. Cornerstone First Mortgage answered 93.8% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Cornerstone First Mortgage?
The most common problems are closing on a mortgage (17), applying for a mortgage or refinancing an existing mortgage (7), written notification about debt (1).
Is Cornerstone First Mortgage legit?
Cornerstone First Mortgage is a real company with a public complaint record: consumers have complained about it 28 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Cornerstone First Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Cornerstone First Mortgage?
Complain to Cornerstone First Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Cornerstone First Mortgage complaints come from?
Most come from Florida (4), California (4), Washington (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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