Case file
Student loans
Complaint 18037306 Truist
Explained- Product
- Student loan · Private student loan
- Detail
- Received bad information about your loan
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Dec 1, 2025Complaint received
- Dec 1, 2025Sent to Truist
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Truist complaints about dealing with your lender or servicer
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 24, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | PA | Explained | Yes |
| Dec 19, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | PA | Explained | Yes |
| Jul 22, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | SC | Explained | Yes |
| Jun 13, 2022 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | VA | Explained | Yes |
| Apr 20, 2022 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | VA | Explained | No |
| Apr 1, 2022 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | VA | Explained | Yes |
| Feb 22, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | VA | Explained | Yes |
| Feb 2, 2022 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | GA | Explained | Yes |
| Oct 21, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | TX | Explained | Yes |
| Jun 1, 2021 | Student loans | Dealing with your lender or servicerProblem with customer service | PA | Explained | Yes |
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