Complaint 18173422 Shellpoint Mortgage Servicing

Explained

Company: Shellpoint Mortgage Servicing
Product: Debt or credit management · Mortgage modification or foreclosure avoidance
Issue: Confusing or misleading advertising or marketing
From: Texas 78154
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Dec 19, 2025Complaint received
Dec 19, 2025Sent to Shellpoint Mortgage Servicing
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Shellpoint Mortgage Servicing complaints about confusing or misleading advertising or marketing

Received	About	Issue	State	Answer	On time
Jun 15, 2026	Debt relief & credit repair	Confusing or misleading advertising or marketing	GA	Explained	Yes
Mar 18, 2025	Debt relief & credit repair	Confusing or misleading advertising or marketing	MD	Explained	Yes
May 13, 2024	Debt relief & credit repair	Confusing or misleading advertising or marketing	NJ	Explained	Yes
Sep 25, 2023	Debt relief & credit repair	Confusing or misleading advertising or marketing	IL	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 5 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works