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Credit cards

Complaint 18657197 KeyBank

Money back
Company
KeyBank
Product
Credit card · General-purpose credit card or charge card
Detail
Confusing or misleading advertising about the credit card
From
New York 11228
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
  1. Jan 12, 2026Complaint received
  2. Jan 12, 2026Sent to KeyBank
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More KeyBank complaints about advertising and marketing, including promotional offers

ReceivedAboutIssueStateAnswerOn time
Sep 16, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNYExplainedYes
Aug 15, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNYExplainedYes
Jan 13, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNCExplainedYes
Jan 15, 2025Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsOHExplainedYes
Dec 14, 2024Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNYExplainedYes
Jul 2, 2024Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardCTExplainedYes
Nov 2, 2023Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNYExplainedYes
Feb 8, 2023Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsORMoney backYes
Sep 9, 2022Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardOHExplainedYes
Aug 30, 2022Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsIDMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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