Bank · complaint record
KeyBank complaints
Filed under KEYCORP
Consumers have filed 8,423 complaints about KeyBank since 2011, 939 of them in the last 12 months (+26% on the year before). It answered 100% on time and closed 34% with relief for the customer - more often than a typical bank. The most common problem is managing an account. It is the 18th most complained-about of 188 banks & credit unions this year.
Strong response record. How it works
- Complaints on record
- 8,423
- Last 12 months
- 939
- Answered on time
- 100%
- Closed with relief
- 34%
- Last 30 days
- 47
- Rank
- #18 of 188
Since December 2011
+26% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 5, 2026
Most complained-about banks & credit unions
KeyBank complaints by month
The busiest month was December 2025 (98 complaints). Complaints in the last 12 months are up 26% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How KeyBank answered last 12 months
- Closed with monetary relief22524%
- Closed with non-monetary relief828.7%
- Closed with explanation60764.6%
- In progress252.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers36/4033.6% closed with relief
- Complaint trend7/15+26% vs last year
What KeyBank complaints are about
Top KeyBank problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 747
- Problem using a debit or ATM card 396
- Banking errors 234
- Funds not handled or disbursed as instructed 220
- Problem accessing account 176
- Fee problem 142
Where KeyBank complaints come from
Most complaints: New York (2,015), Ohio (1,237), Washington (733), Pennsylvania (526), Connecticut (463).
KeyBank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Huntington BankBank accounts | 84 | 2,144 | A |
| 2 | BMO BankBank accounts | 86 | 1,356 | A |
| 3 | Regions BankBank accounts | 71 | 1,300 | B |
| 4 | CurrentBank accounts | 4 | 1,144 | F |
| 5 | Credit KarmaBank accounts | 82 | 963 | A |
| 6 | KeyBankBank accounts | 88 | 939 | A |
| 7 | Morgan StanleyBank accounts | 51 | 511 | C |
| 8 | Suncoast Credit UnionBank accounts | 52 | 469 | C |
Compare side by side: KeyBank vs Huntington Bank · KeyBank vs BMO Bank · KeyBank vs Regions Bank · KeyBank vs Current
What people say about KeyBank
All experiencesNo experiences with KeyBank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest KeyBank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Bank accounts | Closing an accountCan't close your account | Fixed |
| Nov 5, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Nov 4, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Nov 4, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Money back |
| Nov 4, 2026 | Money transfers & apps | Confusing or misleading advertising or marketing | Money back |
| Nov 3, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Nov 2, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Nov 2, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Nov 1, 2026 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Oct 31, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Oct 31, 2026 | Bank accounts | Opening an accountAccount opened without my consent or knowledge | In progress |
| Oct 31, 2026 | Money transfers & apps | Other service problem | Explained |
Questions about KeyBank
How many complaints does KeyBank have?
KeyBank has 8,423 complaints on record since December 2011, including 939 in the last 12 months and 47 in the last 30 days. That makes it number 137 of every company by complaints this year.
Does KeyBank respond to complaints?
Yes. KeyBank answered 100% of its complaints on time (within 15 days) and closed 34% with relief - money back or a fix; 24.6% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 88/100 (grade A).
What do people complain about most with KeyBank?
The most common problems are managing an account (2,139), problem with a lender or other company charging your account (337), opening an account (401).
Is KeyBank legit?
KeyBank is a real company with a public complaint record: consumers have complained about it 8,423 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is KeyBank legit? for the signals, red flags and how to protect yourself.
Are complaints about KeyBank going up or down?
Up. There were 939 complaints in the last 12 months against 745 in the 12 before (+26%). See every month.
How do I file a complaint against KeyBank?
Complain to KeyBank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most KeyBank complaints come from?
Most come from New York (2,015), Ohio (1,237), Washington (733). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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