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Credit cards

Complaint 25384189 KeyBank

Explained
Company
KeyBank
Product
Credit card · General-purpose credit card or charge card
Detail
Didn't receive advertised or promotional terms
From
New York 11968
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Aug 15, 2026Complaint received
  2. Aug 15, 2026Sent to KeyBank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More KeyBank complaints about advertising and marketing, including promotional offers

ReceivedAboutIssueStateAnswerOn time
Sep 16, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNYExplainedYes
Jan 13, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNCExplainedYes
Jan 12, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNYMoney backYes
Jan 15, 2025Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsOHExplainedYes
Dec 14, 2024Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNYExplainedYes
Jul 2, 2024Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardCTExplainedYes
Nov 2, 2023Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNYExplainedYes
Feb 8, 2023Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsORMoney backYes
Sep 9, 2022Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardOHExplainedYes
Aug 30, 2022Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsIDMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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