Complaint log
KeyBank complaint log
The newest complaints about KeyBank, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Bank accounts | Closing an accountCan't close your account | Fixed |
| Nov 5, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Nov 4, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Nov 4, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Money back |
| Nov 4, 2026 | Money transfers & apps | Confusing or misleading advertising or marketing | Money back |
| Nov 3, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Nov 2, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Nov 2, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Nov 1, 2026 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Oct 31, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Oct 31, 2026 | Bank accounts | Opening an accountAccount opened without my consent or knowledge | In progress |
| Oct 31, 2026 | Money transfers & apps | Other service problem | Explained |
| Oct 30, 2026 | Money transfers & apps | Fraud or scam | In progress |
| Oct 30, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 30, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | In progress |
| Oct 29, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Oct 29, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 29, 2026 | Money transfers & apps | Other service problem | Money back |
| Oct 29, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | In progress |
| Oct 29, 2026 | Bank accounts | Managing an accountProblem accessing account | Fixed |
| Oct 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | In progress |
| Oct 28, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Oct 28, 2026 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | In progress |
| Oct 27, 2026 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | In progress |
| Oct 26, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 26, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | In progress |
| Oct 26, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | In progress |
| Oct 26, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Fixed |
| Oct 25, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| Oct 25, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Oct 25, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 24, 2026 | Bank accounts | Incorrect information on your reportAccount information incorrect | Fixed |
| Oct 24, 2026 | Bank accounts | Closing an accountFees charged for closing account | In progress |
| Oct 24, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Oct 23, 2026 | Money transfers & apps | Problem with customer service | In progress |
| Oct 22, 2026 | Bank accounts | Managing an accountCashing a check | Money back |
| Oct 22, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Oct 22, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | In progress |
| Oct 22, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 22, 2026 | Bank accounts | Closing an accountCompany closed your account | Money back |
| Oct 20, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 20, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 20, 2026 | Credit cards | Fees or interestProblem with fees | Explained |
| Oct 19, 2026 | Payday & personal loans | Getting a line of credit | Explained |
| Oct 17, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 17, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Oct 17, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Oct 16, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Money back |
| Oct 15, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | In progress |
| Oct 15, 2026 | Bank accounts | Closing an accountFees charged for closing account | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works