Case file
Credit cards
Complaint 19056627 PenFed Credit Union
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Problem canceling credit monitoring or identify theft protection service
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jan 28, 2026Complaint received
- Mar 17, 2026Sent to PenFed Credit Union (48 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More PenFed Credit Union complaints about credit monitoring or identity theft protection services
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 5, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | - | Explained | Yes |
| Oct 5, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | - | Explained | Yes |
| May 19, 2026 | Bank accounts | Credit monitoring or identity theft protection servicesBilling dispute for services | TX | Explained | Yes |
| Dec 11, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | DC | Explained | Yes |
| Aug 19, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | GA | Explained | Yes |
| Apr 3, 2025 | Auto loans & leases | Credit monitoring or identity theft protection servicesBilling dispute for services | IL | Explained | Yes |
| Feb 5, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | PA | Explained | Yes |
| Apr 10, 2024 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | NJ | Explained | Yes |
| Mar 21, 2024 | Credit cards | Credit monitoring or identity theft protection servicesBilling dispute for services | NY | Explained | Yes |
| Feb 14, 2024 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | NC | Explained | Yes |
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