Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Mortgages

Complaint 19104302 Mr. Cooper

Explained
Company
Mr. Cooper
Product
Mortgage · Conventional home mortgage
Detail
Confusing or misleading advertising or marketing
From
Maryland 21209
Filed by
Phone
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jan 29, 2026Complaint received
  2. Jan 29, 2026Sent to Mr. Cooper
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with Mr. Cooper?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See Mr. Cooper's record

More Mr. Cooper complaints about applying for a mortgage or refinancing an existing mortgage

ReceivedAboutIssueStateAnswerOn time
Feb 28, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processWAExplainedYes
Feb 28, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processWAExplainedYes
Feb 19, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsCAExplainedYes
Jan 30, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processKSExplainedYes
Jan 27, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processMDExplainedYes
Jan 26, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processTXExplainedYes
Jan 26, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processMOExplainedYes
Jan 21, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processCAExplainedYes
Jan 14, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processNYExplainedYes
Jan 13, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processCOExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience