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Complaint log

Mr. Cooper complaint log

The newest complaints about Mr. Cooper, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Mar 8, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Mar 7, 2026MortgagesClosing on a mortgageSetting up an escrow account for taxes and insurancePAExplainedYes
Mar 7, 2026Payday & personal loansProblem when making paymentsMDExplainedYes
Mar 7, 2026MortgagesTrouble during payment processPayment processPAExplainedYes
Mar 6, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursAZExplainedYes
Mar 6, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanPAExplainedYes
Mar 6, 2026Debt collectionTook or threatened to take negative or legal actionSeized or attempted to seize your propertyCAExplainedYes
Mar 6, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNEExplainedYes
Mar 6, 2026MortgagesIncorrect information on your reportAccount status incorrectTNExplainedYes
Mar 6, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMIExplainedYes
Mar 6, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefGAExplainedYes
Mar 5, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)NJExplainedYes
Mar 5, 2026MortgagesIncorrect information on your reportAccount status incorrectFLExplainedYes
Mar 5, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCAExplainedYes
Mar 4, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuORExplainedYes
Mar 4, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosurePAExplainedYes
Mar 4, 2026MortgagesTrouble during payment processPayment processVAExplainedYes
Mar 4, 2026MortgagesTrouble during payment processPayment processILExplainedYes
Mar 4, 2026Credit reportingIncorrect information on your reportAccount status incorrectILExplainedYes
Mar 3, 2026MortgagesIncorrect information on your reportAccount status incorrectGAExplainedYes
Mar 3, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuNJExplainedYes
Mar 3, 2026MortgagesTrouble during payment processPayment processNJExplainedYes
Mar 3, 2026Credit reportingIncorrect information on your reportAccount status incorrectAZExplainedYes
Mar 3, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Mar 2, 2026MortgagesIncorrect information on your reportAccount status incorrectKSExplainedYes
Mar 2, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Mar 2, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Mar 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMOExplainedYes
Mar 2, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCTExplainedYes
Mar 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceVAExplainedYes
Mar 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNVExplainedYes
Mar 2, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMAExplainedYes
Mar 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceKYExplainedYes
Mar 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMIExplainedYes
Mar 1, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanOHExplainedYes
Mar 1, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXExplainedYes
Mar 1, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Mar 1, 2026MortgagesTrouble during payment processPayment processCAExplainedYes
Feb 28, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefNCExplainedYes
Feb 28, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanIDExplainedYes
Feb 28, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processWAExplainedYes
Feb 28, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanWAExplainedYes
Feb 28, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processWAExplainedYes
Feb 28, 2026MortgagesStruggling to pay mortgageForeclosureFLExplainedYes
Feb 28, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Feb 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insurancePAExplainedYes
Feb 27, 2026MortgagesTrouble during payment processPayment processAZExplainedYes
Feb 27, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportGAExplainedYes
Feb 27, 2026MortgagesTrouble during payment processPayment processIAExplainedYes
Feb 27, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureGAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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