Mortgage company · complaint record
Mr. Cooper complaints
Filed under Mr. Cooper Group Inc.
Consumers have filed 15,430 complaints about Mr. Cooper since 2017, 913 of them in the last 12 months (-64% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process. It is the 11th most complained-about of 595 mortgage lenders & servicers this year.
Average response record. How it works
- Complaints on record
- 15,430
- Last 12 months
- 913
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #11 of 595
Since April 2017
-64% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Mar 8, 2026
Most complained-about mortgage lenders & servicers
Mr. Cooper complaints by month
The busiest month was January 2026 (305 complaints). Complaints in the last 12 months are down 64% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Mr. Cooper answered last 12 months
- Closed with monetary relief10.1%
- Closed with explanation91299.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400.1% closed with relief
- Complaint trend15/15-64% vs last year
What Mr. Cooper complaints are about
Top Mr. Cooper problems last 12 months
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 1,199
- Trying to communicate with the company to fix an issue while managing or servicing your loan 921
- Payment process 637
- Loan sold or transferred to another company 252
- Fees charged 171
- Paying off the loan 152
Where Mr. Cooper complaints come from
Most complaints: California (2,166), Florida (1,696), Texas (1,234), New York (807), Georgia (746).
Mr. Cooper compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Carrington Mortgage ServicesMortgages | 44 | 1,302 | D |
| 2 | Select Portfolio ServicingMortgages | 52 | 1,277 | C |
| 3 | LoanCareMortgages | 46 | 1,091 | D |
| 4 | SeleneMortgages | 50 | 1,063 | C |
| 5 | Mr. CooperMortgages | 60 | 913 | C |
| 6 | United Wholesale Mortgage (UWM)Mortgages | 45 | 699 | D |
| 7 | CrossCountry MortgageMortgages | 46 | 588 | D |
| 8 | Planet Home LendingMortgages | 46 | 585 | D |
Compare side by side: Mr. Cooper vs Carrington Mortgage Services · Mr. Cooper vs Select Portfolio Servicing · Mr. Cooper vs LoanCare · Mr. Cooper vs Selene
What people say about Mr. Cooper
All experiencesNo experiences with Mr. Cooper yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Mr. Cooper complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 8, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 7, 2026 | Mortgages | Closing on a mortgageSetting up an escrow account for taxes and insurance | Explained |
| Mar 7, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Mar 7, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 6, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Mar 6, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 6, 2026 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Mar 6, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 6, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 6, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Mar 6, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Mar 5, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
Questions about Mr. Cooper
How many complaints does Mr. Cooper have?
Mr. Cooper has 15,430 complaints on record since April 2017, including 913 in the last 12 months and 0 in the last 30 days. That makes it number 140 of every company by complaints this year.
Does Mr. Cooper respond to complaints?
Yes. Mr. Cooper answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0.1% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 60/100 (grade C).
What do people complain about most with Mr. Cooper?
The most common problems are trouble during payment process (7,819), struggling to pay mortgage (3,536), incorrect information on your report (1,183).
Is Mr. Cooper legit?
Mr. Cooper is a real company with a public complaint record: consumers have complained about it 15,430 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Mr. Cooper legit? for the signals, red flags and how to protect yourself.
Are complaints about Mr. Cooper going up or down?
Down. There were 913 complaints in the last 12 months against 2,555 in the 12 before (-64%). See every month.
How do I file a complaint against Mr. Cooper?
Complain to Mr. Cooper in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Mr. Cooper complaints come from?
Most come from California (2,166), Florida (1,696), Texas (1,234). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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