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Case file

Prepaid & gift cards

Complaint 19286527 KeyBank

Explained
Company
KeyBank
Product
Prepaid card · Government benefit card
Detail
Trouble closing card
From
New York 10462
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Feb 5, 2026Complaint received
  2. Feb 5, 2026Sent to KeyBank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More KeyBank complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Oct 16, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAMoney backYes
Sep 21, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardLAMoney backYes
Sep 17, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNYMoney backYes
Sep 16, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardNYMoney backYes
Sep 11, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAMoney backYes
May 5, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILMoney backYes
Mar 31, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILMoney backYes
Mar 31, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILMoney backYes
Mar 9, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNYMoney backYes
Mar 5, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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