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Case file

Prepaid & gift cards

Complaint 19303812 KeyBank

Fixed
Company
KeyBank
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble closing card
From
Illinois 60046
Filed by
Web
Company's answer
Closed with non-monetary relief
On time
Yes, within 15 days
  1. Feb 6, 2026Complaint received
  2. Feb 6, 2026Sent to KeyBank
  3. AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More KeyBank complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Oct 16, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAMoney backYes
Sep 21, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardLAMoney backYes
Sep 17, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNYMoney backYes
Sep 16, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardNYMoney backYes
Sep 11, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAMoney backYes
May 5, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILMoney backYes
Mar 31, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILMoney backYes
Mar 31, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILMoney backYes
Mar 9, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNYMoney backYes
Mar 5, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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