Case file
Credit cards
Complaint 19632972 Truist
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Can't use card to make purchases
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Feb 19, 2026Complaint received
- Feb 19, 2026Sent to Truist
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Truist complaints about trouble using your card
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 26, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | TX | Explained | Yes |
| Sep 24, 2026 | Credit cards | Trouble using your cardCredit card company won't increase or decrease your credit limit | VA | Explained | Yes |
| Sep 24, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | OH | In progress | Yes |
| Sep 18, 2026 | Credit cards | Trouble using your cardCredit card company won't increase or decrease your credit limit | GA | Explained | Yes |
| Jul 24, 2026 | Credit cards | Trouble using your cardCredit card company won't increase or decrease your credit limit | FL | Explained | Yes |
| Jul 17, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | NC | Explained | Yes |
| Jun 1, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | FL | Explained | Yes |
| Apr 7, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | GA | Explained | Yes |
| Feb 1, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | WV | Explained | Yes |
| Dec 26, 2025 | Credit cards | Trouble using your cardCredit card company won't increase or decrease your credit limit | GA | Explained | Yes |
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