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Mortgages

Complaint 19664713 Mr. Cooper

Explained
Company
Mr. Cooper
Product
Mortgage · VA mortgage
Detail
Trying to communicate with the company to fix an issue while managing or servicing your loan
From
Michigan 48239
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes the complaint provided an opportunity to answer consumer's questions
  1. Feb 20, 2026Complaint received
  2. Feb 20, 2026Sent to Mr. Cooper
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Mr. Cooper complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Mar 8, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Mar 7, 2026MortgagesTrouble during payment processPayment processPAExplainedYes
Mar 6, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanPAExplainedYes
Mar 6, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNEExplainedYes
Mar 5, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)NJExplainedYes
Mar 4, 2026MortgagesTrouble during payment processPayment processVAExplainedYes
Mar 4, 2026MortgagesTrouble during payment processPayment processILExplainedYes
Mar 3, 2026MortgagesTrouble during payment processPayment processNJExplainedYes
Mar 3, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Mar 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMOExplainedYes

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